Introduction

Oxfordpsych Course  Limited  is committed to respecting your privacy. The purpose of this Privacy Policy is to explain how we will use any personal data we collect about you, the rights you have over any personal data we hold about you, and to tell you about the policies and procedures that we have in place to respect your privacy and keep your personal data secure.

This Privacy Policy applies to you if you book a place in any of the courses organised by Oxfordpsych, or use our products or services at Oxfordpsych over the phone, online, through our mobile applications or otherwise by using any of our websites or interacting with us on social media (our “Services” – our “ Course” ).

Who are we?

Oxfordpsych  is a private company that organises training courses in the UK and overseas operated by Oxfordpsych Course Limited. The company address is 23b, Brasenose Driftway, Oxford, OX4 2QX. 

Our contact details

If you have any comments or questions about this Privacy Policy or our data processing practices, please address them to us at oxfordpsychcourse.co.uk  or address the letter for the attention of our Data Protection Officer, who can be contacted at 5, Ipsden Court, Cholsey, OX10 5GD.

The categories of personal data we collect and use

The categories of personal data we collect and use include:

• name;
• address;
• email address;
• telephone number;
• information about any device you have used to access our Services or the websites (such as your device’s make and model, device identifier, operating system, browser, MAC address or IP address);
• information about the pages or sections you have visited on the websites or mobile applications provided by us including the pages or sections you visited, the website or mobile application you were referred from, and when you visited or used them;
• information about the services we provide to you (including for example, what we have provided to you, when and where and, if applicable, how much you paid);
• bank account details, payment card information;
• your account login details, including your user name and password;
• information you provide to us with when you contact us by phone, email, post, or when you communicate with us via social media;
• information you provide to us about your health (for example if you have any food allergies, need special disability access);
• answers you provide when you respond to surveys;
• other personal data which you may disclose to us when you use our services at any time.

Sources of personal data

We will receive your personal data when you provide them to us yourself or when you use or purchase one or more of our services.

We will inform you if we take any photographs of you when you attend any of our courses or mock exams. We may use this information for advertising purposes. If you would like to not have your picture taken please let us know when you attend the course. We will not take pictures without your consent. You can withdraw your consent at any time. You can let us know by contacting us at oxfordpsychcourse.co.uk 

We do not receive personal data about you from any third parties. We seek support from participants who attend our course to advertise the course to others who they think might benefit from attending the course. 

How we use your personal data

All personal data that we obtain about you will be used in accordance with current data protection law and this Privacy Policy. We will process your personal data as follows:

• As necessary, to perform a contract with you, such as a contract to process an order from you for one or more of our services including, where applicable, taking payment and carrying out fulfilment and delivery.

• As necessary, to comply with a legal obligation, for the following purposes: 
  • where you exercise your rights under data protection law and
  • to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity.

• As necessary, for our legitimate interests in providing the services and ensuring they operate safely, securely and in a commercially suitable way which is tailored to your use and interests, for the following purposes: 
  • to provide you with the services;
  • to ensure the security of our websites, mobile applications and other technology systems;
  • for the good governance of our business, including keeping financial records, to allow us to pay suppliers and to charge, invoice or refund customers;
  • to provide you with information about our services, to contact you about administrative matters, and to manage and respond to any queries or complaints you make or any correspondence you send us;
  • to help us to return lost property to its rightful owner;
  • to process your survey information; 
  • for market research and statistical analysis and to analyse the use of our services so that we can improve them.

• Based on your explicit consent, when you provide us with personal data about your health, for the following purposes: 
  • to provide you with tailored services (for example, a wheelchair accessible space); and
  • to help us investigate an incident which may have taken place when you attend one of our courses.

Sharing your personal data

We will share your personal data with the data processors that help us to provide the services. Any data processors with whom we share your personal data are limited (by law and by contract) in their ability to use your personal data for any purpose other than to provide services for us. We will always ensure that any data processors with whom we share your personal data are subject to privacy and security obligations consistent with this Privacy Policy and applicable laws.

We will also disclose your personal data to third parties in the following circumstances:

• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity; or
• in order to enforce or apply Our Terms of Use or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or
• to protect the rights, property, or safety of us, our customers or other persons. This may include exchanging personal data with other organisations for the purposes of fraud protection and credit risk reduction.

How long do we keep your personal data?

We will normally retain your personal data for as long as you use our services and for up to two years after your last use of our services or your last interaction with us (for example, the last time you opened an electronic communication from us or visited one of our websites).

We will retain your personal data for longer if we believe we may need them in order to respond to any claims, to protect our rights or the rights of a third party, and we will retain your personal data for longer if we are required to retain them in order to comply with applicable laws.

Your rights

You may contact our Data Protection Officer by email at This email address is being protected from spambots. You need JavaScript enabled to view it. at any time, to:

• request that we provide you with a copy of the personal data which we hold about you;
• request that we update any of your personal data which are inaccurate or incomplete;
• request that we delete any of your personal data which we are holding;
• request that we restrict the way that we process your personal data;
• request that we provide your personal data to you or a third-party provider of services in a structured, commonly-used and machine-readable format;
• object to us processing personal data based on our legitimate interests

Your request must include your name, email address and postal address and we may request proof of your identity. Please allow at least seven working days for us to process your request.

Withdrawing your consent

Where we are processing your personal data based on your consent, you may change your mind and withdraw your consent at any time.

You can also withdraw your consent to receive marketing communications or any other consent you have previously provided to us by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

If you live in another EEA country, you may complain to the supervisory authority in your country. Alternatively you may seek a remedy through local courts if you believe your rights have been breached.

How do we protect your personal data?

We keep your personal data secure by implementing procedures and access controls so that only authorised members of our staff or authorised third parties can access your personal data. We protect our information technology systems with firewalls and anti-virus and anti-malware software and other information security technology solutions. 

We cannot guarantee the security of your personal data when you transmit it to us. For example, if you email us your personal data, you should be aware that email is not a secure transmission method. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to us and that any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access.

Where we have given you (or where you have chosen) a password which enables you to access one of our services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Links to other websites and mobile applications

We sometimes provide you with links to other websites or mobile applications, but these websites and mobile applications are not under our control. We are only responsible for the privacy practices and security of our services. We are not responsible for the privacy policies, content or security of any linked websites or mobile applications. We recommend that you check the privacy and security policies of each and every website and mobile application that you visit.

Cookies and other tracking technologies

We use cookies and web beacons on our websites. Third parties also view, edit, or set their own cookies or place web beacons on our websites. Cookies and web beacons allow us and third parties to distinguish you from other users of the website.

Cookies and web beacons are used by us and third parties for the following purposes:

• to enable certain features of our websites (for example, to allow a customer to maintain a basket when they are shopping at an online store);
• to analyse the traffic to our websites (for example, we can count how many people have looked at a specific page, or see how visitors move around the website when they use it, and use this information to improve the website);
• to allow you to interact with our websites on social media platforms.

The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Privacy Policy, except as required by law.

Changes to our Privacy Policy

We reserve the right to change our Privacy Policy from time to time. Any such changes will be posted on this page so that we can keep you informed about how we process your personal data. We recommend that you consult this page frequently so that you are aware of our latest Privacy Policy and can update your preferences if necessary. Your continued use of our services shall constitute your acceptance of any revised Privacy Policy.

This Privacy Policy was last updated on 24 May 2018.